Payment Policy

Overview

Nesh Label is committed to providing a secure and straightforward payment experience. This policy outlines the payment methods we accept, how transactions are processed, and the security measures in place to protect your financial information.

1. Accepted Payment Methods

Digital Payments

UPI — GPay, PhonePe, Paytm, BHIM UPI, and all UPI-enabled apps
Debit Cards — Visa, Mastercard, RuPay
Credit Cards — Visa, Mastercard, American Express
Net Banking — All major Indian banks supported
Digital Wallets — Paytm Wallet, Amazon Pay, and others available at checkout

Cash on Delivery (COD)

Available on eligible orders within India (based on PIN code serviceability)
COD orders above ₹2,000 may require advance partial payment
A handling fee of ₹50 applies on all COD orders

Note: Payment method availability may vary depending on your location and order value. All available options will be displayed at checkout.

2. Payment Processing

All digital payments are processed through our secure payment gateway partner — Razorpay. The process works as follows:

You enter payment details on the encrypted checkout page
Your details are transmitted directly using SSL encryption — Nesh Label does not store your card or UPI credentials
Payment is authorised and confirmed in real time
You receive an order confirmation email immediately upon successful payment

Orders are confirmed only upon successful payment authorisation. If an amount is deducted but you do not receive confirmation within 30 minutes, please contact us immediately.

3. Security Statement

SSL Encryption	All data is encrypted via 256-bit SSL (HTTPS)
PCI DSS Compliance	Our payment gateway is fully PCI DSS compliant
No Card Storage	Nesh Label does not store card number, CVV, or UPI PIN
3D Secure Authentication	OTP-based verification for card transactions where required
Fraud Detection	Real-time monitoring to detect and block suspicious activity

If you suspect any unauthorised transaction related to your Nesh Label order, contact us immediately and notify your bank.

4. Currency & Taxes

All transactions are processed in Indian Rupees (₹). Prices are inclusive of applicable GST unless stated otherwise.

For international orders, currency conversion is handled by your bank and may include additional charges, which are outside our control.

5. Payment Failures & Retries

No amount will be charged for failed transactions
If an amount is held or debited, it will be reversed within 5–7 business days
You can retry using the same or a different payment method
If issues persist, try a different browser or device

Note: If your bank has debited an amount but no order confirmation is received within 30 minutes, email info@neshlabel.com with your transaction reference number. We will resolve it within 1–2 business days.

6. Invoices & Payment Records

A digital invoice will be sent to your registered email upon successful payment. This serves as your proof of purchase and should be retained for any exchange or refund requests.

For GST invoices or billing updates, please contact us within 24 hours of placing your order.

Contact Us — Payments

Email: info@neshlabel.com
Response time: Within 1–2 business days
For urgent issues (duplicate charges, incorrect deductions): contact us immediately