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Privacy Policy

NESH LABEL
Privacy Policy
Your data is yours. Here is exactly what we collect, why we collect it, and how we use it.

Overview

Nesh Label (operated via neshlabel.com) is committed to protecting the privacy of every person who visits our website, creates an account, or places an order with us. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we keep it safe.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our website.

1. Data We Collect

Information You Provide Directly

  • Full name and contact details (email address, phone number)
  • Delivery address and billing address
  • Payment information (processed securely — we do not store card details)
  • Account login credentials (if you create an account)
  • Order history and preferences
  • Communications you send us — emails, support queries, reviews

Information Collected Automatically

  • IP address and approximate location
  • Browser type and operating system
  • Pages visited, time spent on site, and navigation behaviour
  • Referring URL (how you arrived at our website)
  • Device type (mobile, desktop, tablet)
  • Cookie data (see Cookies Policy section below)

Information from Third Parties

  • Order and payment data from payment processors
  • Shipping and delivery data from courier partners
  • Analytics data from Google Analytics

2. How We Use Your Data

Order Fulfilment To process, pack, and deliver your orders
Customer Support To respond to queries, complaints, and exchange/refund requests
Account Management To manage your Nesh Label account and order history
Marketing To send updates on new collections, offers, and restocks — only if you have opted in
Website Improvement To understand how visitors use our website and improve the experience
Legal Compliance To comply with applicable laws, regulations, and court orders
Fraud Prevention To detect and prevent fraudulent transactions or misuse of our services
We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling that has legal or significant effects on you.

3. Third-Party Services

Nesh Label uses the following third-party services to operate our website and business. Each operates under its own privacy policy:

Shopify E-commerce and website platform
Payment Processing PCI DSS compliant payment handling
Bluedart Order fulfilment and logistics
Google Analytics Website traffic and behaviour analytics
Meta (Facebook/Instagram) Advertising and retargeting via pixel
Mailchimp / Equivalent Email marketing (opt-in only)
WhatsApp Business Order notifications and customer support

We share only the minimum data necessary with each provider. We do not authorise these providers to use your data for their own marketing purposes.

4. Data Storage & Security

Your personal data is stored on secure servers and protected by industry-standard SSL/TLS encryption. We retain your personal data only for as long as necessary — order data is typically retained for 3 years for legal compliance purposes.

5. Your Rights

  • Right to access — request a copy of the data we hold about you
  • Right to correction — request correction of inaccurate or incomplete data
  • Right to deletion — request deletion of your personal data, subject to legal obligations
  • Right to withdraw consent — unsubscribe from marketing at any time
  • Right to data portability — receive your data in a structured, readable format

To exercise any of these rights, contact us at info@neshlabel.com. We will respond within 30 days.

6. Cookies Policy

Essential Cookies Required for the website to function — session management, shopping cart. Cannot be disabled.
Analytics Cookies Help us understand how visitors use our site. Data is anonymous. Powered by Google Analytics.
Marketing Cookies Used to deliver relevant ads on Meta platforms via the Facebook Pixel.
Preference Cookies Remember your choices such as language, currency, and login status.

On your first visit, you will be presented with a cookie consent banner. You may accept all, accept essential cookies only, or manage preferences. You can also disable cookies through your browser settings at any time.

7. Children's Privacy

Nesh Label's website is not directed at children under 13. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

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