NESH LABEL

Return & Refund Policy

Refunds for damaged items. Same-day exchanges for size issues. Here's exactly how it works.

Overview

Nesh Label takes pride in the quality of every piece we ship. Our policy is straightforward: refunds are issued for damaged or defective items only, and exchanges for size issues must be requested on the same day of delivery. Please read this policy carefully before placing your order.

1. Return Eligibility

A request will be accepted if ALL of the following conditions are met:

The request is raised on the same day as delivery
The item is unworn and unwashed
Original tags are intact and attached
The item is in its original packaging or folded condition
The reason falls within the accepted categories listed below

Accepted Reasons

Item received damaged or in defective condition — eligible for refund
Incorrect item received (wrong product or size sent by us) — eligible for exchange or refund
Size issue — eligible for same-day exchange only (no refund)

Note: Change of mind, colour preference, and general dissatisfaction are not accepted. Refunds are for damaged or defective items only. All other concerns are handled via exchange.

2. Exchange — Same Day Only

Exchange Window	Same day as delivery — requests must be raised on the day the order is received
How to Request	Email info@neshlabel.com with order number, item name, and required size
Response Time	We will respond within 1–2 business hours during business hours
Exchange Shipping	Customer bears return shipping cost; Nesh Label ships the replacement at no charge
Out of Stock	Store credit will be offered — refunds are not applicable in this scenario
Limit	One exchange per order only

Exchange requests raised after the day of delivery will not be accepted. Please open and inspect your package immediately upon delivery.

Note: We strongly recommend checking the size chart on each product page before placing your order to avoid size-related issues.

3. Non-Returnable Items

The following items are not eligible for exchange or refund under any circumstances:

Sale items and items purchased at a discounted price
Items marked as 'Final Sale' at time of purchase
Custom or made-to-order pieces
Items that have been worn, washed, or altered
Items without original tags or packaging
Gift cards or store credit vouchers
Items damaged due to improper care by the customer

4. Refund Policy

Nesh Label offers refunds only in the following specific circumstance:

Refunds are issued exclusively for items that arrive damaged or defective.

If your order arrives damaged, with a manufacturing defect, or in a condition that makes it unwearable, you are eligible for a full refund. All other issues — including size concerns or change of mind — are not eligible for a refund and will be handled through our exchange process.

Refund Eligibility	Damaged or defective item only — must be reported on the day of delivery with photos
Refund Method	Original payment method (UPI, card, net banking, wallet)
Refund Timeline	5–7 business days after the damage is verified by our team
COD Orders	Refund via bank transfer — provide account details when raising the claim
Shipping Charges	Fully refunded in cases of damage or defect caused by Nesh Label

Note: Damage claims must be raised on the same day the order is delivered. Claims raised after delivery day will not be eligible for a refund. Photographs of the damage are mandatory.

5. How to Raise a Request

Email: info@neshlabel.com (Subject: Exchange/Refund Request — Order #XXXXX)
Include: order number, item name, reason, and clear photographs where applicable
Act on the same day — requests cannot be processed after delivery day